At Electrical Europe we have a flexible returns policy and try our best to work with customers in all circumstances. Generally we allow 30 days from the date of the order for the goods to be returned.
If you have any queries about Delivery and Returns, please don't hesitate to contact us.
Delivery and Returns Information
If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.
We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.
Our returns policy is flexible but we ask that items being returned are done so within 30 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault.
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff are experts and will respond to emails quickly during working hours.
If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Electrical Europe contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Electrical Europe.
14 Blackstick Road
Killyhevlin Industrial Estate
Tel: 44 (0) 2866335045
For more information on postage rates to your country, click here.